THE TALE OF ROYALT

RoyalT.co.nz began with the dream of providing a highly personalised, exciting, and fun shopping experience online. Giving our customers more than is available in conventional stores and offering the largest and most current range of footwear online in New Zealand.

The RoyalT name was born from the expression ‘The Royal Treatment’ which describes how we desire to treat our customers. We want to roll out the red carpet for all our customers with our promise they will be treated like royalty with a memorable, fast and efficient shopping experience. Our mission is for RoyalT to be the online service leader and for all our customers to experience ‘The Royal Treatment’. From the moment you log on to the moment you receive your purchase, with full after purchase customer care and service, nothing is too much trouble. Our focus is on you, our customer, to fulfil your every wish.

Our footwear business was founded in 1938 with a dream of giving customers the very best in personal service, range and selection at the best value. From small beginnings as a single retail store selling shoes, Banks Group Ltd has developed into a leading fashion footwear business sourcing shoes from around the world to provide our customers with a WOW experience. This has now been expressed in our eStore RoyalT.co.nz, launched in December 2008. Our buyers relentlessly source the world for the latest and best fashion looks and quality brands to fit your feet, giving to you a right royal selection.

Personalised Service

Part of living up to our mission was the dream of providing a personalised and professional service online, the same as you would expect by going into any of the Banks Group Ltd shoe stores. When you dial our 0800 ROYALT (769 258), or go onto our live chat, you will be assisted by a professional shoe assistant who is trained in product knowledge and the art of fitting footwear. They have an understanding of the product on offer at RoyalT and can answer any of your unique enquiries.

Online you will notice our Royal Character ‘The Footman’ who is your personal man-servant to take care of your every need. He genuinely cares about you and goes out of his way to help with issues such as sizing and updating your account details and navigating the site. If you wish to email a question or have any suggestions just ask ‘The Footman’ at service@royalt.co.nz.

The ‘Court Suggester’, another online character, is there to suggest to you our popular styles, the latest most current looks and new season’s products, along with accessories to match your purchase. He will also help you with advice on how to care for your new shoes suggesting shoe care products to enhance and provide longevity to your purchase. 

Current Range

At RoyalT, we are forever changing the product range to give you the latest and freshest looks available from around the world at the best value offer available. The "Executioner" character notifies you of the hot deals and heavily discounted products available on RoyalT. RoyalT gives you access to the best range of the worlds brands. We desire to understand what you’re into and searching the world to deliver to you ideas and products that you never would have thought of. Customers know that when they visit us, they’ll get an insight into what’s going on and what’s hot overseas before it gets here. They’ll be up to date, looking cool and feeling great.

It’s just so easy

We hope you find the RoyalT experience an attractive, exciting, satisfying and effortless one. We welcome your feedback on how we can make your experience easier. We hope that RoyalT consistently delivers YOU more.

Our unique photography is a key element of RoyalT’s signature online and allows us the ability to show you in detail the features and detail of the products we sell.

We believe that the speed at which you receive your online purchase is very important in determing your satisfaction and in how you think about shopping online again in the future. So at RoyalT, we have put a lot of focus on making sure the shoes get delivered to you as quickly as possible. We welcome your feedback on our service and any ideas on how we can better service you.

RoyalT’s money back guarantee is a key aspect of our Royal service to you. If the product purchased is returned within 30 days of purchase in the “Original Condition and Packaging” with “Proof of Purchase” and a completed “Returns Form”, a no questions asked refund will be available. For full details on our Returns Policy Click here

Personal

At RoyalT we aim to make shopping online a true pleasure, by creating a highly personalised, entertaining and exciting experience. Your, 'My Account' is unique to you and will remember you when you login on your return to RoyalT. It will hold your previous purchase details for your easy reference.